Privacy Policy
Last Updated: [Insert date]
Univex Group (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you use our website or services.
Information We Collect:
- Personal details: name, email, phone number
- Service enquiry information
- Technical data: IP address, browser type, device information
How We Use Your Information:
- Respond to enquiries and provide quotes
- Deliver cleaning and security services
- Manage staff and subcontractors
- Comply with legal obligations
Data Protection:
We handle all personal data in accordance with the UK GDPR and Data Protection Act 2018.
Univex Group is registered with the ICO.
Your Rights:
You can request to access, update, or delete your personal data by contacting [Insert email address].
Terms & Conditions
Introduction:
By using the Univex Group website or services, you agree to these terms.
Services:
Univex Group provides cleaning and security services across the UK. All services are confirmed in writing with clients.
Payments:
Payments must follow agreed terms. Late payments may incur interest as per UK law.
Liability:
We aim to provide services safely and professionally. Univex Group is not liable for indirect or consequential losses.
Intellectual Property:
All website content is owned by Univex Group and cannot be used without permission.
Governing Law:
These terms are governed by the laws of England and Wales.
Cookie Policy
Our website uses cookies to improve your browsing experience.
- – Cookies are small text files stored on your device to help us analyse and improve our site.
- – We use cookies for functionality, analytics, and remembering preferences.
- – You can disable cookies in your browser, but some features may not work properly.
Health & Safety Policy
Univex Group recognises its duty under the Health and Safety at Work etc. Act 1974.
Commitment:
- Provide safe working environments for staff, clients, and visitors
- Conduct regular risk assessments
- Train all staff for cleaning and security roles
- Maintain compliance with UK health and safety laws
Employees must work safely and report hazards immediately.
Quality Policy
Univex Group is committed to providing high-quality cleaning and security services.
Objectives:
- Maintain high service standards
- Continuously improve processes
- Train staff and monitor performance
- Gather client feedback and take corrective action
Our goal is total client satisfaction.
Environmental Policy
Univex Group aims to minimise its environmental impact.
Commitments:
- – Reduce waste and energy use
- – Use eco-friendly cleaning products where possible
- – Promote recycling
- – Comply with environmental legislation
Equality, Diversity & Inclusion Policy
Univex Group promotes equality and diversity in all aspects of employment and service delivery.
Principles:
- – No discrimination on age, race, religion, gender, disability, or background
- – Equal opportunities in recruitment and training
- – Respectful and inclusive workplace for staff and clients
We comply with the Equality Act 2010.
Complaints Policy
Univex Group takes complaints seriously.
Process:
- Complaints can be made verbally or in writing to [Insert email address]
- We will acknowledge receipt within 5 working days
- Investigate thoroughly
- Respond in writing within 14 working days
Escalation to senior management is available if required.
Anti-Bribery & Corruption Policy
Univex Group has zero tolerance for bribery and corruption.
Commitments:
- – No employee may offer, give, or receive bribes
- – All business dealings must be lawful and transparent
- – Report suspected corruption immediately
- – Compliance with the Bribery Act 2010 is mandatory
Breaches may result in disciplinary or legal action.